The survey gathers comments from industry partners to examine the development of airport hospitality post pandemic, in the hope of providing insights and references for the airport ecosystem. Two aspects of travellers’ habit are revealed – a combined 72% of respondents believed consumers will adopt a smaller booking window from “less than four weeks” to “between four and eight weeks” while optimism is shared among partners that 43% suggested travel will restart in the fourth quarter of 2020.
With the situation continuing to evolve, staying alert on consumer feedback and market movements are as crucial as setting up recovery strategy guidelines. It is a fact that COVID-19 will change the travel industry forever or at least for a few years before the volume of air passengers goes back to the pre-COVID-19 level.
该调查采集行业伙伴的意见，研究新冠疫情后机场接待发展情况，期待为机场生态系统提供见解和参考。调查结果揭示了旅行者习惯的两个方面 – 将近72%的受访者认为，消费者会将较小的预定窗口周期从“四周之内”拉长至“四至八周”。而合作伙伴也持乐观态度，43%的合作伙伴认为旅行业将在2020年第四季度复苏。
随着形势的不断变化，对消费者的反馈和市场动向保持警惕与制定恢复战略一样重要。一个事实是，新冠疫情将永远改变旅游业，航空客运量至少需要若干年时间，才能恢复到疫情-爆发前的水平。
該調查收集行業夥伴的意見，研究新冠疫情後機場接待發展情况，以期為機場生態系統提供見解和參考。揭示了旅人習慣的兩個方面 – 合計72%受訪者認為消費者將把預訂期縮短至「少於四周」至「四至八周」。合作夥伴也持樂觀態度，43%認為旅行業將於2020年第四季度復甦。
隨著形勢發展，對消費者反饋和市場動向保持警惕並制訂恢復策略方針同樣重要。事實上，新冠疫情將永遠改變旅遊業，航空客運量也許至少需要數年時間才能恢復疫前水平。
